Refund policy
Return & Refund Policy
At GutBasket, we’re committed to delivering the highest quality fermentation products to your doorstep. While we take great care in packaging and shipping, we understand that sometimes issues can arise. Please read our policy below to know when returns, refunds or replacements apply.
✅ Refunds for Damaged Glass Items
If your glass jar or any non-perishable item arrives broken or damaged, we’ll gladly offer a full refund or replacement at no extra cost.
To be eligible:
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Notify us within 48 hours of delivery.
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Share a clear unboxing video of the damaged item.
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Email us at support@gutbasket.com with your order number and the video.
Claims submitted after 48 hours cannot be accepted.
❌ No Refunds or Returns on Perishable Items
Due to the sensitive nature of our live and perishable products, we do not accept returns or offer refunds on items like:
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SCOBY
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Kefir grains
- Fermentation Cultures
These are live cultures that can be affected by handling, temperature, and delays once shipped.
📦 Returns of Other Products
If you wish to return any non-perishable item (excluding damaged products), you may do so after contacting us. Please note that return shipping charges will be borne by the customer.
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Returns must be initiated within 7 days of delivery
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Products must be unused, unopened, and in original condition
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Once received and inspected, refunds will be processed to your original payment method
🚫 Order Cancellations
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Orders can be cancelled only before 12 hours of dispatch.
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Once shipped, cancellations are not possible.
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Please reach out promptly if you wish to cancel or change an order.
⚠️ Important Notes
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Broken Jar Claims: Only valid within 48 hours of delivery with proper photo/video evidence.
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Wrong Address or Missed Delivery: If an order is returned due to an incorrect address or failed delivery attempts, we can re-ship at your expense. Refunds will not be issued for perishables returned this way.
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Courier Delays: We always try to ensure the earliest delivery and have tied up with top courier partners across the country. However, delays may occur due to operational issues beyond our control. While we do our best to assist, we are not liable for delays after dispatch. Refunds are not applicable for delayed deliveries.
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Improper Storage After Delivery: We are not responsible for spoilage due to incorrect storage once the package has been delivered.
🤝 Need Help?
We’re here to make things right wherever we can. For support, please reach out: