100% refund on damaged or defective.
Everything you need to know about returns, refunds, exchanges & cancellations
Refunds for Damaged, Defective or Incorrect Items
Exchange for a Different Jar Size
Order Cancellations
Returns for Non-Perishable Products
No Returns or Refunds on Perishable Items
Edge cases
What happens if my order is returned due to an incorrect address or missed delivery?
If an order is returned because of an incorrect address, incomplete address, or unsuccessful delivery attempts due to customer unavailability, we can re-ship the order after collecting applicable re-shipping charges. Refunds are not available for perishable products returned for these reasons.
What if my order is delayed by the courier?
We work with leading courier partners to ensure timely delivery. However, occasional delays may occur due to operational issues, weather conditions, or other factors beyond our control. While we will assist in tracking and resolving the issue, refunds are not provided for courier delays after dispatch.
My product spoiled after delivery. Can I get a refund or replacement?
We are not responsible for spoilage, damage, or quality issues resulting from improper storage or handling after the package has been delivered.
I no longer have the original packaging. Can I still return the product?
Yes, provided the product is packed securely in sturdy packaging that can withstand transit without damage. The return will be accepted only if the product reaches us in good condition and meets the eligibility criteria.
Can I exchange one kit for another instead of receiving a refund?
Yes. If your product is eligible for return or exchange, contact our support team and we will help arrange an exchange for another kit. Any applicable price difference, shipping charges, or additional costs will be communicated before processing the exchange.
When will I receive my refund?
Once the returned product is received and inspected, eligible refunds are processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Product is no longer needed. Can I still return it?
Yes, you may return the product if it is unused and in its original condition and packaging.
Please note that a reverse pickup fee of ₹149- ₹249 will be deducted from your refund amount. Once the product is received and inspected, the remaining refund will be processed.