SUPPORT · 02
A real fermenter on the other end. Not a bot.
Median reply 18 minutes during business hours. Send a photo of your jar — we'll diagnose.
+91 78619 40110
WhatsApp · live human · Mon–Sat 9am–7pm IST
When you'll get a reply.
Mon–Fri · 9am–7pm
Full team online. Median reply 12 minutes. Specialist available for fermentation troubleshooting.
Saturday · 9am–4pm
Half-team. Median reply 25 minutes. Specialist available 11am–3pm only.
Sunday & holidays
Order/shipping queries answered next working day. Fermentation emergencies (mould, off-smell): on-call human within 2 hours.
Three humans you might talk to.
Pooja
Lead fermenter. 6 years home-fermenting. Best for: troubleshooting kanji, achaar, kimchi. Will ask for a photo.
Ravi
Operations. Best for: order tracking, replacements, COD issues, address changes.
Anjali
Recipe lead. Best for: recipe questions, ingredient substitutions, dietary adaptations (vegan, low-salt, gluten-free).
Six categories that cover 95% of messages.
Fermentation troubleshooting
Stuck batch, surface film, off-smell, no bubbling, taste issues. Send a photo for fastest diagnosis.
Orders & tracking
Where's my order, change my address, mark COD as paid, expedite shipping.
Refunds & replacements
Damaged on arrival, wrong item, batch defect. We send a replacement before you ship the original back.
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